Posted on Jun 1, 2020
Lately pharmacies have been on the front line of supporting patient health while working to avoid putting patients and staff at risk. Perhaps the most visible change has been the growth in patient demand for ways to receive prescriptions without entering a store. Pre-COVID, just two to three percent of groceries were ordered online for home delivery. That number has now jumped past 30% and prescription deliveries are following suit.
In this article, I explore how pharmacy chains have moved quickly into outside-the-store distribution channels – delivery, curbside and contactless pickup, lockers, mail order and others – and discuss considerations for pharmacies that may want to add these services.
Since the onset of the pandemic, our data at mscripts have shown a significant jump in both patient demand for outside-store...